Did someone put some high lift knives on it that are throwing it over? Once the mat of heavy hay starts feeding in the rolls it should suck most of it through and not go over. Otherwise are you missing a shield over the rolls?
Thanks for the ideas. I will look at them. I also got a copy of the manual now so will be looking at it.If you look above the cutter bar, there's a couple of sheet metal panels held on with a bunch bolts that cover the tension springs. The springs have a chain on each end that's hooked to the bracket that holds the top roller. Ive broken one of those chains so there would be no tension on that side, maybe you have a broken chain or maybe just loose and needs to be adjusted or maybe it needs more tension on the springs, just throwing stuff out there. There's a good sized bolt on each end of top roll that controls how tight the rolls go together and that's on the outside easy to get at under a lift up cover. You don't need any hay going through it to adjust the roll you can probably just lower the top roll until it touches the bottom roll then just lift it up so it doesn't. Also there's a sprocket on each side that the chain goes over that's visible from the outside that could be frozen so it doesn't turn with the chain and that might effect the tension